Water Department - City of Port Washington, Wisconsin

LATEST NEWS & INFORMATION

2020 Consumer Confidence/Water Quality Report
The new City of Port Washington 2020 Consumer Confidence Report is now available to view online. Click here to view.

Freezing Pipes
The Port Washington Water Utility would like to remind everyone how to avoid freezing water pipes during this especially cold weather by remembering these suggestions.

Keep cabinets open — Let water drip from faucet. In frigid conditions, allow water to drip from a faucet served by exposed pipes, the American Red Cross suggests. "Running water through the pipe - even at a trickle - helps prevent pipes from freezing," the Red Cross said.

Keep thermostat at set temperature — While some might turn down the thermostat at night, the American Red Cross suggests that it is best to keep the temperature consistent during the day and night. "By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst," the Red Cross said. If you plan to be away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

Eliminate drafts — Check throughout the home for areas where water supply lines are located in unheated areas of the house. "Take measures to prevent the flow of cold air in these areas," Horizon Services said. Common unheated areas to check in your house include basements, attics, garages and under kitchen and bathroom cabinets. "Both hot and cold water pipes in these areas should be insulated. A hot water supply line can freeze just as a cold water supply line can freeze if water is not running through the pipe and the water temperature becomes cold," Horizon Services added. If a faucet or pipe ends up freezing inside the house, it can be thawed by using an electric hair dryer, wrapping an electric heat pad around the pipe or soaking towels in hot water and wrapping them around the frozen portion of the pipe(s). Make sure to start thawing closest to the faucet first and that the faucet is turned on so that melted water can drip out. In cases where the location of the frozen pipe cannot be located or it is not accessible, it is best to call a licensed plumber.

Basement Back-Ups
If you discover sewage backing up through your basement floor drain, you are asked to please notify the City prior to contacting a plumber. This allows the City to determine whether the blockage causing the back-up is located in the sewer main or in the sewer lateral. If the blockage is in the main, City crews will be able to correct it in the shortest time frame possible. If the blockage is in the house's lateral, City crews will instruct you to call a plumber. Please contact City Hall if you experience a basement back-up at 262-284-2600 during normal business hours, or, outside of normal business hours, contact the Port Washington Police Department at 262-284-2611.

METER REPLACEMENT & Cross Connection Control Program
Port Washington is currently replacing water meters throughout the City at residential home sites. If you receive a notice to replace your water meter, please contact the Water Department to set up an apointment. During the water meter replacement visit, the meter technician will also conduct a Cross Connection Safety Survey of certain connections to the internal water supply. Areas of the survey include outside hose connections, irrigation systems, boilers and water softeners. Download an informational brochure or read more about it here: City of Port Washington Cross Connection Control Program.

Water Billing Questions
For questions regarding your City of Port Washington water bills, please visit the Water Utility Billing page.

Water Department Photo Gallery
For a downloadable photographic presentation of the Port Washington Water Department, please click here


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LATEST NEWS & INFORMATION 2020 Consumer Confidence/Water Quality Report The new City of Port Washington 2020 Consumer Confidence Report is now available to view online. Click here to view. Freezing Pipes The Port Washington Water Utility would like to remind everyone how to avoid freezing water pipes during this especially cold weather by remembering these suggestions. Keep cabinets open — Let water drip from faucet. In frigid conditions, allow water to drip from a faucet served by exposed pipes, the American Red Cross suggests. "Running water through the pipe - even at a trickle - helps prevent pipes from freezing," the Red Cross said. Keep thermostat at set temperature — While some might turn down the thermostat at night, the American Red Cross suggests that it is best to keep the temperature consistent during the day and night. "By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst," the Red Cross said. If you plan to be away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F. Eliminate drafts — Check throughout the home for areas where water supply lines are located in unheated areas of the house. "Take measures to prevent the flow of cold air in these areas," Horizon Services said. Common unheated areas to check in your house include basements, attics, garages and under kitchen and bathroom cabinets. "Both hot and cold water pipes in these areas should be insulated. A hot water supply line can freeze just as a cold water supply line can freeze if water is not running through the pipe and the water temperature becomes cold," Horizon Services added. If a faucet or pipe ends up freezing inside the house, it can be thawed by using an electric hair dryer, wrapping an electric heat pad around the pipe or soaking towels in hot water and wrapping them around the frozen portion of the pipe(s). Make sure to start thawing closest to the faucet first and that the faucet is turned on so that melted water can drip out. In cases where the location of the frozen pipe cannot be located or it is not accessible, it is best to call a licensed plumber. Basement Back-Ups If you discover sewage backing up through your basement floor drain, you are asked to please notify the City prior to contacting a plumber. This allows the City to determine whether the blockage causing the back-up is located in the sewer main or in the sewer lateral. If the blockage is in the main, City crews will be able to correct it in the shortest time frame possible. If the blockage is in the house's lateral, City crews will instruct you to call a plumber. Please contact City Hall if you experience a basement back-up at 262-284-2600 during normal business hours, or, outside of normal business hours, contact the Port Washington Police Department at 262-284-2611. METER REPLACEMENT & Cross Connection Control Program Port Washington is currently replacing water meters throughout the City at residential home sites. If you receive a notice to replace your water meter, please contact the Water Department to set up an apointment. During the water meter replacement visit, the meter technician will also conduct a Cross Connection Safety Survey of certain connections to the internal water supply. Areas of the survey include outside hose connections, irrigation systems, boilers and water softeners. Download an informational brochure or read more about it here: City of Port Washington Cross Connection Control Program. Water Billing Questions For questions regarding your City of Port Washington water bills, please visit the Water Utility Billing page. Water Department Photo Gallery For a downloadable photographic presentation of the Port Washington Water Department, please click here			Water Department 408 N. Lake Street Port Washington, WI 53074 Water Superintendent Leo Duffrin 408 N. Lake Street P.O. Box 307 Port Washington, WI 53074 262-284-2172 lduffrin@cpwwi.org Administrative Assistant Judy Klumb 100 W. Grand Avenue P.O. Box 307 Port Washington, WI 53074 262-284-2600 jklumb@cpwwi.org
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City of Port Washington Water Department